Returns Policy Summary

Right of Cancellation

• Time Frame: 14 days from receiving the goods.
• Notification: Written notice with an unequivocal statement within 14 days.
• Return Conditions: Goods must be unused, in original packaging, with the original order confirmation, and returned within 14 days of cancellation notice.
• Costs and Risks: You bear the cost and risk of returning the goods. Proof of posting is recommended.
• Refund: Purchase price and delivery costs refunded within 14 days of receiving returned goods or proof of return.

Exceptions: Personalised goods, goods made to specifications, and earrings are not eligible for cancellation.

Refund or Exchange

• Conditions for Refund/Exchange:
  • Goods are unused.
  • Returned in original packaging.
  • Not engraved, personalised, or made to specifications.
  • Returned within 30 days of purchase.
  • Accompanied by a completed returns form and original order confirmation.
• Exceptions: Earrings.
• Costs and Risks: You bear the cost and risk of returning the goods. Proof of posting is recommended.
• Processing Time: Allow 30 business days for processing returns.
• Store Purchases: Only goods purchased on the website are eligible for refunds or exchanges.

Return of Allegedly Defective Goods

• Process: Return goods with a completed returns form and original order confirmation.
• Costs and Risks: You bear the cost and risk of returning the goods. Proof of posting is recommended.
• Assessment: Quality Control will assess the goods. If defective, you will be offered a refund, repair, or replacement. If not defective, return to you at your cost.
• Policy Applicability: Applies only to the original purchaser.

Detailed Returns Policy

Right of Cancellation

When purchasing on our website, you have the right to cancel the purchase within 14 days from the date you receive the goods, except for personalized goods, goods made to your specifications, or earrings. To cancel, send us a written notice within 14 days from receiving the goods. You must return the goods unused, in their original packaging, and with the original order confirmation within 14 days of notifying us. You are responsible for the cost and risk of returning the goods. We recommend obtaining proof of posting. Upon receiving the returned goods, we will refund the purchase price and delivery costs within 14 days.

Refund or Exchange

You can request a refund or exchange within 30 days of purchase if the goods are unused, in original packaging, not engraved or personalized, and accompanied by a returns form and original order confirmation. Earrings are excluded. You are responsible for the return shipping costs and risks. Allow 30 business days for processing. Only online purchases are eligible for refunds or exchanges.

Return of Allegedly Defective Goods

Return allegedly defective goods with a returns form and original order confirmation. You bear the return costs and risks. Upon receipt, our Quality Control will assess the goods. If deemed defective, we will offer a refund, repair, or replacement. If not defective, you will bear the return cost. This policy applies only to the original purchaser.